Our Mission
“…growing your business while attracting and retaining new customers with an outstanding online experience…”
The Success of Our Clients
South End Consulting exists specifically to grow your company's sales. Our E-Commerce Engine is the underlying platform of many nationally and internationally acclaimed retail, wholesale, and catalogue sites, such as www.lekkerhome.com, www.fritzandgigi.com, www.driadekosmo.com, and www.kahlausa.com. South End Consulting combines retail/wholesale business experience and knowledge, strategic consulting, technological know-how, and superior presentation into one package with an outstanding end result: your high-end, state-of-the-art Webstore!
We achieve our mission by providing small-business owners with a vast array of selling tools, which expand across the following key areas:
Business Intelligence
It is not enough to know who bought what and when. Identifying sales trends and knowing what's hot today are a great start, but what does a retailer do with this information? Is there such a thing as too much information? Not when you team with South End Consulting. South End Consulting has a staff of dedicated individuals who have been selling online for over a decade. We provide a merchant with the tools to place their high-margin, hot-selling items in optimized locations on the website, without having to be a computer programmer. Put the right item in the right place at the right time, and watch sales explode!
Marketing
South End Consulting has immeasurable experience in the brick and mortars too. We combine your online and offline customer and sales data to give a small business owner unprecedented abilities to market to that store's entire customer base! Our Email Campaign Manager, Customer Relationship Management, and Business Intelligence tools are state-of-the-art. Your in-store POS system may not be. Let South End's Expertise take over, and you can be utilizing the latest, greatest marketing tools on practically any customer database.
Personalized
A website should imitate the personalized attention a customer gets at your brick and mortar store, offering relevant specials and sales, and introducing them to additional products they will want to buy. South End Consulting can tailor your suggested products, emails, discount schemes, promotions, landing pages, images, and other key selling tools to optimize appeal to each customer group you define. Your customer database can be sliced and diced any way you need to set up personalization rules that let you present your most effective pitch to each customer who visits your site.
Customer Loyalty
The "big-boys" of online retailing have perfected the order fulfillment model that customers across the globe now expect from ANY website. South End Consulting brings these tools, such as drop ship programs, Click-thru tracking emails, and order confirmations with relevant up-sells to your store at a price a small business can afford! How about a customer rewards programs that allows points to be accumulated and redeemed both in the brick and mortars AND online? We've got it, and at a small business price tag.
